Zen U. - Amsterdam
Date and time
Location
Radisson Blu Hotel
17 Rusland 1012 CK Amsterdam NetherlandsDescription
You're invited to learn more about Zendesk functionality that will further optimise your support team efficiency! Join other Zendesk administrators and agents for an overview of:
- Ticket Channels: Email, Web Portal, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
- User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
- Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
- Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
- Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
- Knowledge Base: Using Forums for Community Support
- Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
- Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing
The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians throughout the day.
Please dress comfortably and bring along a notebook and pen. WiFi will also be provided for all attendees.
Grab your seat before space runs out!
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Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.